Privacy Policy

Happy Paws Pet Sitting, Boca Raton, Florida. Last updated October 23, 2026

What we collect

When you request care, we collect your contact details, service dates, emergency contact, signed permissions, and the health, behavior, feeding, veterinary, and routine information needed to care for your pet safely.

How we use it

We use this information to review requests, provide pet care, send visit and payment messages, maintain care history, respond in an emergency, and improve future visits.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Text messages

Happy Paws texts you only if you ask us to: by ticking “Text me about this booking” on the booking form, or by telling us. We record when you said yes. Without it, booking messages come by email.

The texts are about your own bookings: for daycare and boarding, a reminder the day before and a note when your pet arrives; for home visits and walks, a note when the visit is done; and replies when you write to us. Occasionally, after a visit, we may ask for a review, at most once every few months. How often depends on your bookings, usually a few messages per booking. We do not send marketing texts.

Reply STOP to any message to stop, or HELP for help. Your first text from us says so too. Message and data rates may apply. Your mobile number and your text opt-in are used only to send these messages; our text provider, Twilio, delivers them on our behalf. See the SMS Terms in our Terms of Service.

Who handles the data

Happy Paws uses service providers for secure hosting, database storage, staff authentication, email, text messages, photo storage, and payments. Payment card details are handled by Stripe and are not stored in the Happy Paws database.

Photos and social media

Care update photos may be stored so they can be sent to you. We only post a pet publicly when you have given social media permission. You can change that permission by replying to a Happy Paws message.

Your choices

You may ask to review, correct, or delete your information when it is no longer needed for care, safety, payment, or legal recordkeeping. Reply to your Happy Paws booking correspondence, or email care@happypawsboca.com, to make a request.